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Refund and Returns Policy

Anwer Hardware Refund and Exchange Policy

At Anwer Hardware, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward refund and exchange policy.

1. Refund Policy

1.1 Eligibility for Refunds: To be eligible for a refund, the item must be unused, in the same condition as received, and in its original packaging. Refund requests must be made within 7 days of the purchase date.

1.2 Non-Refundable Items: Certain items are non-refundable, including gift cards, clearance items, and custom-made products.

1.3 Process for Refunds: To request a refund, contact our customer service team with your order number and reason for the return. Once approved, ship the item back to us. Return shipping costs are the responsibility of the customer unless the return is due to our error.

1.4 Refund Method: Refunds will be processed to the original payment method within 10 business days after we receive the returned item.

2. Exchange Policy

2.1 Eligibility for Exchanges: Exchanges are available for items that are defective, damaged, or incorrect. Exchange requests must be made within 30 days of the purchase date.

2.2 Process for Exchanges: Contact our customer service team with your order number and details of the issue. We will provide instructions for returning the item and issuing a replacement.

2.3 Exchange Shipping Costs: If the exchange is due to a defect or error on our part, we will cover the shipping costs. For all other exchanges, the customer is responsible for shipping costs.

3. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos and a description of the issue. We will arrange for a replacement or refund as quickly as possible.

4. Contact Us

For any questions or concerns regarding our refund and exchange policy, please contact us at:


Thank you for shopping with Anwer Hardware. Your satisfaction is important to us, and we are here to assist you with any issues.